July 2003 |
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Market Snapshot - Japan
Real cameras in cellphones and other surprises
Each month the Japanalyzer takes you
inside one of Japan’s IT industries- showing you who’s who and where
the market is heading. This month we focus on some observations from
our most recent visit to Tokyo, where we continue to be impressed by
the way technology and the economy affects every day life. What
particularly caught our attention was the camera-enabled mobile
phones that are adding a new dimension the way people interact with
others and the world around them. We also couldn’t help but notice
the dynamism of new commercial construction in Tokyo, which is
surprising given the prolonged recession of the Japanese economy.
Our overall conclusion on the state of the Japan: in spite of
deflation and a staggering economy, new technologies and business
opportunities are plentiful in what is still the second largest
economy in the world.
The 1.3 Megapixel Camera-Phone
After our last trip to Tokyo 6 months
ago, we commented that camera-enabled
phones were becoming increasingly sophisticated, offering
310,000 pixels and an external display to enable self-portraits.
Today these features are not only standard, but the resolution has
arrived at the point of competition with real digital cameras. The
bar was raised recently with the release of DoCoMo’s 505i camera
which offers enhanced Java, mobile Flash display capability,
enhanced onboard memory, removable memory sticks, a 1.3-megapixel
camera, QVGA-resolution displays, finger-print-scanning
authentication, and enhanced i-mode mail. DoCoMo competitors Au (KDDI)
and J-phone (Vodafone) offer similar phones, proving that these
innovations are not only here to stay, but stand to have a real
impact on the digital camera market. Everywhere you go in Tokyo,
you’ll find ads featuring these 1.3 Megapixel phones and in some
places you’ll be offered a demonstration. While shopping for cameras
in Ikebukuro (one of Japan’s major shopping districts), a J-phone
representative took our picture with the J-SH53 phone (from Sharp).
After removing the SD memory card, the J-phone rep inserted the card
in a nearby printer and a few minutes later we had our picture. The
quality was surprisingly good- perfect for both Internet publishing
and travel memories.
Camera-Phones and culture
As with most technology innovations,
the camera-phone is creating new behavioral phenomena and social
activities. The phones (some of which can also capture short video)
empower the public, essentially turning everyday people into
“on-scene” reporters. From traffic accidents to bizarre happenings,
images from the scene of an event are increasingly showing up on
nightly broadcasts. Some camera-phone enthusiasts are even using the
phone to chronicle their lives by uploading the images up to the
Internet. Known as “moblogging” (for mobile web logging), the hobby
is mostly centered around one’s family but serious mobloggers think
of the activity as nothing less than art. Mobloggers in Tokyo (which
feature a high proportion of expatriates) recently had their first
conference. Mobloggers represent a positive and constructive
form of image documentation but not all camera-phone activities are
welcome. Publishers of Japan’s leading magazines and bookstores have
begun to complain that camera-phone users are taking pictures of
magazine content for personal use. They’re billing it as a form of
shoplifting- reading content without paying for it. The higher
resolution of the camera apparently makes it possible to even read
articles, albeit with a little bit of squinting.
Never enough shopping
Just when you thought that Japan’s
continued economic malaise meant there was little room for major new
commercial construction, in comes not one but two new major hotspots
for work and pleasure: Caretta Shiodome and Roppongi Hills. We
visited both of these trendy campuses to find hordes of both workers
and tourists willing to pay extra for the new Tokyo experience.
Caretta Shiodome, completed at the end of 2002, features an
underground shopping mall, an impressive ground floor terrace, and a
series of restaurants from the 47th floor with stunning views of
Tokyo from 200 meters up. Roppongi Hills, meanwhile opened in April
of this year, and had 6.35 million visitors in its opening month,
according to the Yomiuri Shinbun. The complex has 210 shops and
restaurants (most of which featured long waiting lines when we
visited) and a great view of Mount Fuji from the 270-meter high
centerpiece Mori Building.
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This
Month's Bridge Builder
Featuring
the real voice of IT across the Pacific
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July, 2003
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Growing
a Business in Japan
Ms.
Etsuko Kagawa, Director of Product Strategies, Japan, of
Symantec Corporation
Last month, we presented “Investing
in Japan- the timing could be right” which focused on the
debate surrounding Japan’s ripeness as a market for foreign
investors. The article was based on one of the presentations
from JETRO’s (Japan External Trade Organization)
“(re)Structuring Success: Solid Foundations for Building your
Business in Japan” symposium held last month in San Francisco.
This month we bring you a second installment from that event,
this time concentrating on a specific foreign investment case
study and the lessons to be learned from one company’s startup
to success experience. This month’s Bridge Builder features
Ms. Etsuko Kagawa, Director of Product Strategies for Japan
Symantec Corporation whose “Growing a Business in Japan”
presentation provided excellent insight into the stages a
company goes through on its way to acceptance in the Japanese
market.
Ms. Kagawa kicked off her presentation with
a basic introduction of Symantec- the global market share
leader in the security software arena. Symantec Japan, she
explained, started life in September of 1994 inside the
incubator of JETRO’s office in Akasaka. Back then, Symantec
Japan was just a few employees (Ms. Kagawa was one of them)
facing a Japanese market which had little understanding of the
inherent risks associated with Networking and the Internet.
However, Symantec Japan grew quickly setting up a localization
team in 1996, an Osaka office by 1998, and a Nagoya office by
2001. Sales similarly rose with this expansion: from a mere
$10 million in 1995 to almost $80 million by 2001. Today,
Symantec Japan has 200 employees and over $110 million in
Annual Sales.
To explain Symantec Japan’s success, Ms.
Kagawa offered up several “key success factors” that might
serve as best practices for others plotting a similar path.
For one, she said, it is important to show commitment to the
Japanese market. This usually manifests itself in the form of
support from the company’s headquarters. Second, the product
offered must meet Japanese customer expectations. Beyond the
obvious Japanese localization, are the unique Japanese quality
requirements as well as the need for proper local technical
and customer service support. Third, is the importance of
solid, dedicated local partners. The Japanese market is a
place where a local partner is almost a prerequisite. Finally,
she emphasizes the need for having a good brand, and one that
conveys trust- because in Japan, business is highly centered
around trust.
During Ms. Kagawa’s presentation, she took
time to explain that in the Japanese Security market, there is
still much room for growth. Penetration rates are still low
for such traditional security products as Intrusion Detection,
Vulnerabilty Management, and Security Management. The other
important opportunity in Security comes from the Japanese
government. Through the e-Japan initiative and various
Japanese Defense initiatives, there remains plentiful
opportunity to provide security- related products and services
in Japan.
For more information on JETRO events and how
to work with JETRO, please contact Ms. Miyuki Doi, Director of
Trade and Investment Promotion, at 415-392-1333 or visit the
JETRO San Francisco website at
www.jetro.org/sanfrancisco.
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Auto-ID Expo
September 10-12, 2003 Tokyo Big
Sight (Tokyo International Exhibition Center)
An exhibition of Auto ID technologies sponsored by
the Automatic Identification Manufacturers Association, whose mission is
to contribute to Japan's economic development and the quality of life,
through research, study, standardized promotion, and the popularization of
automatic identification, while establishing close relations with similar
organizations inside and outside Japan.
WPC Expo
September 17-20, 2003
Makuhari Messe (Nippon Convention Center)
At WPC EXPO, which claims to be the largest IT trade
showcase in Asia, Featured technologies include Computers, Servers,
Mobile, Information Appliances, Computer Hardware, Cameras, Video,
Computer Components, Network Products, OS, Security, and Networking.
Global
Venture Forum 2003
October 20-21, 2002, Mydome Osaka
This forum offers a meeting place for high-tech
venture businesses with advanced technology and products in and outside
Japan. Individual presentations of approx. 30 min. are given by each
company, followed by business negotiations and information exchange by
interested companies on sales, technological tie-ups, joint venture,
license production, fundraising, etc. (See our interview with
Mr. Ryoichi
Nakano, Osaka Chamber of Commerce and Industry, Manager, GVF
Secretariat)
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