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What's New  July 2003

Market Snapshot - Japan
Real cameras in cellphones and other surprises

Each month the Japanalyzer takes you inside one of Japan’s IT industries- showing you who’s who and where the market is heading. This month we focus on some observations from our most recent visit to Tokyo, where we continue to be impressed by the way technology and the economy affects every day life. What particularly caught our attention was the camera-enabled mobile phones that are adding a new dimension the way people interact with others and the world around them. We also couldn’t help but notice the dynamism of new commercial construction in Tokyo, which is surprising given the prolonged recession of the Japanese economy. Our overall conclusion on the state of the Japan: in spite of deflation and a staggering economy, new technologies and business opportunities are plentiful in what is still the second largest economy in the world.

The 1.3 Megapixel Camera-Phone

After our last trip to Tokyo 6 months ago, we commented that camera-enabled phones were becoming increasingly sophisticated, offering 310,000 pixels and an external display to enable self-portraits. Today these features are not only standard, but the resolution has arrived at the point of competition with real digital cameras. The bar was raised recently with the release of DoCoMo’s 505i camera which offers enhanced Java, mobile Flash display capability, enhanced onboard memory, removable memory sticks, a 1.3-megapixel camera, QVGA-resolution displays, finger-print-scanning authentication, and enhanced i-mode mail. DoCoMo competitors Au (KDDI) and J-phone (Vodafone) offer similar phones, proving that these innovations are not only here to stay, but stand to have a real impact on the digital camera market. Everywhere you go in Tokyo, you’ll find ads featuring these 1.3 Megapixel phones and in some places you’ll be offered a demonstration. While shopping for cameras in Ikebukuro (one of Japan’s major shopping districts), a J-phone representative took our picture with the J-SH53 phone (from Sharp). After removing the SD memory card, the J-phone rep inserted the card in a nearby printer and a few minutes later we had our picture. The quality was surprisingly good- perfect for both Internet publishing and travel memories.

Camera-Phones and culture

As with most technology innovations, the camera-phone is creating new behavioral phenomena and social activities. The phones (some of which can also capture short video) empower the public, essentially turning everyday people into “on-scene” reporters. From traffic accidents to bizarre happenings, images from the scene of an event are increasingly showing up on nightly broadcasts. Some camera-phone enthusiasts are even using the phone to chronicle their lives by uploading the images up to the Internet. Known as “moblogging” (for mobile web logging), the hobby is mostly centered around one’s family but serious mobloggers think of the activity as nothing less than art. Mobloggers in Tokyo (which feature a high proportion of expatriates) recently had their first conference. Mobloggers represent a positive and constructive form of image documentation but not all camera-phone activities are welcome. Publishers of Japan’s leading magazines and bookstores have begun to complain that camera-phone users are taking pictures of magazine content for personal use. They’re billing it as a form of shoplifting- reading content without paying for it. The higher resolution of the camera apparently makes it possible to even read articles, albeit with a little bit of squinting.

Never enough shopping

Just when you thought that Japan’s continued economic malaise meant there was little room for major new commercial construction, in comes not one but two new major hotspots for work and pleasure: Caretta Shiodome and Roppongi Hills. We visited both of these trendy campuses to find hordes of both workers and tourists willing to pay extra for the new Tokyo experience. Caretta Shiodome, completed at the end of 2002, features an underground shopping mall, an impressive ground floor terrace, and a series of restaurants from the 47th floor with stunning views of Tokyo from 200 meters up. Roppongi Hills, meanwhile opened in April of this year, and had 6.35 million visitors in its opening month, according to the Yomiuri Shinbun. The complex has 210 shops and restaurants (most of which featured long waiting lines when we visited) and a great view of Mount Fuji from the 270-meter high centerpiece Mori Building.

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This Month's Bridge Builder
Featuring the real voice of IT across the Pacific

July, 2003 

Growing a Business in Japan
Ms. Etsuko Kagawa, Director of Product Strategies, Japan, of Symantec Corporation

Last month, we presented “Investing in Japan- the timing could be right” which focused on the debate surrounding Japan’s ripeness as a market for foreign investors. The article was based on one of the presentations from JETRO’s (Japan External Trade Organization) “(re)Structuring Success: Solid Foundations for Building your Business in Japan” symposium held last month in San Francisco. This month we bring you a second installment from that event, this time concentrating on a specific foreign investment case study and the lessons to be learned from one company’s startup to success experience. This month’s Bridge Builder features Ms. Etsuko Kagawa, Director of Product Strategies for Japan Symantec Corporation whose “Growing a Business in Japan” presentation provided excellent insight into the stages a company goes through on its way to acceptance in the Japanese market.

Ms. Kagawa kicked off her presentation with a basic introduction of Symantec- the global market share leader in the security software arena. Symantec Japan, she explained, started life in September of 1994 inside the incubator of JETRO’s office in Akasaka. Back then, Symantec Japan was just a few employees (Ms. Kagawa was one of them) facing a Japanese market which had little understanding of the inherent risks associated with Networking and the Internet. However, Symantec Japan grew quickly setting up a localization team in 1996, an Osaka office by 1998, and a Nagoya office by 2001. Sales similarly rose with this expansion: from a mere $10 million in 1995 to almost $80 million by 2001. Today, Symantec Japan has 200 employees and over $110 million in Annual Sales.

To explain Symantec Japan’s success, Ms. Kagawa offered up several “key success factors” that might serve as best practices for others plotting a similar path. For one, she said, it is important to show commitment to the Japanese market. This usually manifests itself in the form of support from the company’s headquarters. Second, the product offered must meet Japanese customer expectations. Beyond the obvious Japanese localization, are the unique Japanese quality requirements as well as the need for proper local technical and customer service support. Third, is the importance of solid, dedicated local partners. The Japanese market is a place where a local partner is almost a prerequisite. Finally, she emphasizes the need for having a good brand, and one that conveys trust- because in Japan, business is highly centered around trust.

During Ms. Kagawa’s presentation, she took time to explain that in the Japanese Security market, there is still much room for growth. Penetration rates are still low for such traditional security products as Intrusion Detection, Vulnerabilty Management, and Security Management. The other important opportunity in Security comes from the Japanese government. Through the e-Japan initiative and various Japanese Defense initiatives, there remains plentiful opportunity to provide security- related products and services in Japan.

For more information on JETRO events and how to work with JETRO, please contact Ms. Miyuki Doi, Director of Trade and Investment Promotion, at 415-392-1333 or visit the JETRO San Francisco website at www.jetro.org/sanfrancisco.


Previous Interviews

Upcoming Events,

Auto-ID Expo
September 10-12, 2003 Tokyo Big Sight (Tokyo International Exhibition Center)
An exhibition of Auto ID technologies sponsored by the Automatic Identification Manufacturers Association, whose mission is to contribute to Japan's economic development and the quality of life, through research, study, standardized promotion, and the popularization of automatic identification, while establishing close relations with similar organizations inside and outside Japan.

WPC Expo
September 17-20, 2003 Makuhari Messe (Nippon Convention Center)
At WPC EXPO, which claims to be the largest IT trade showcase in Asia, Featured technologies include Computers, Servers, Mobile, Information Appliances, Computer Hardware, Cameras, Video, Computer Components, Network Products, OS, Security, and Networking.

Global Venture Forum 2003
October 20-21, 2002, Mydome Osaka
This forum offers a meeting place for high-tech venture businesses with advanced technology and products in and outside Japan. Individual presentations of approx. 30 min. are given by each company, followed by business negotiations and information exchange by interested companies on sales, technological tie-ups, joint venture, license production, fundraising, etc. (See our interview with Mr. Ryoichi Nakano, Osaka Chamber of Commerce and Industry, Manager, GVF Secretariat)

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